Shipping Information

Domestic Orders

All domestic orders will be sent by Sagawa Express E-Collect and are shipped from our distribution center.
Orders placed on weekends and Japanese holidays will be shipped out within the next 1-3 business days.
Please note that we do not respond to inquiries on weekends and holidays.

Free shipping is applied to domestic orders totalling over ¥11000.
Domestic orders totalling over ¥11000 are eligible for cash on delivery payments.
A flat rate of ¥880 will be charged for cash on delivery orders.

※ Shipments to Okinawa and other remote Japanese islands may incur additional charges. These charges are as follows:

-Box size 60-       -Box size 80-
Under¥11,000 =¥2,200   Under¥11,000 =¥3,520
Over¥11,000 =¥1,320     Over¥11,000 =¥2,640

-Box size 100-       -Box size 140-
Under¥11,000 =¥4,180   Under¥11,000 =¥6,380
Over¥11,000 =¥3,300    Over¥11,000 =¥5,500

International Orders

All international orders will be sent by DHL from our distribution center.
The shipping fee is dependent on the delivery location and the weight of the item(s) ordered.
We will inform you of your total shipping fees on your invoice.

Customs and/or Other Import Taxes may occur following the arrival of your item to the country you reside in. These fees cannot be calculated before purchase and are to be paid by the customer.

Once the order is placed, the item(s) will take approximately 1-3 business days to be shipped.
Please note that orders placed during a sale period may take up to a week to ship out.
Our distribution center operates on Japan Standard Time (JST) and follow a Japanese holiday calendar. 

For orders paid by credit card, we will enclose your invoice in your package.
We do not accept cash on delivery for international orders.

In the event you need to change shipping information, please contact with your order number (“NB” followed by 7-digits) and we will respond in about 1 business day.
We cannot change shipping information once your order has been shipped out. Please contact your delivery company in these cases.

We do not accept mail orders by phone.
We do not accept pick ups from our store for online orders.